Frequently Asked Questions

Q: What is Mars Mining Ltd.?
A: Mars Mining Ltd. Ltd is a private investment program that is based in United Kingdom.

Q: Is my money safe of risk once is invested in your company?
A: As you know every investment process involves risk, with our risk management program we are proud to say we have our own strategies to lower risk and cover losses, we work hard for a win-win situation between and its' members.

Q: Interesting, How do I open an account?
A: Opening account process has been made easy, please click " Open an account" and fill up the form. Provide all you real details and working email address.

Q: Which E-Currencies do you accept?
A: We accept PerfectMoney, Payeer and Bitcoin.

Q: Can I make additional deposits to my account once it has been created?
A: Yes, keep in mind that all your deposits will be handled separately.

Q: Since investments are made over the internet, my profits will be even paid on weekends?
A: Yes, once your deposit is expired your profits will be displayed on your account balance, seven days a week and your withdrawals will be processed even on weekends.

Q: How do I withdraw my funds?
A: You are required to log-in to your account using your username and password and just check the withdraw section.

Q: What is the minimal withdrawal amount?
A: The minimal withdrawal amount is $0.1 for fiat and $1 for bitcoin.

Q: What is your Referral Program?
A: We have a referral program for those members who promote our service to other people, they are paid 3% commission for every investment of their referrals. We will provide you a referral link which can be found in your account dashboard once you are logged in.

Referral Commissions are paid immediately upon your referral does his own deposit and you are allowed to withdraw your commission or reinvest it.

Q: Do I make commissions on my own investments if I registered through my own referral link with my second account?
A: No, you can't. Self referring to earn referral commissions under different up-lines is forbidden. If during our security checks we detect accounts with matching IP's an investigation will be opened and your account will be blocked if we determine that you are getting advantage in wrong way of our Referral Program.

Q:How do I change my method of payment details?
A: For safety reasons, you are not able to change your payment details. If you need to make changes to your payment details, please contact our support team stating your new details and the reasons you request a change.

Q: Can I combine deposits from the same or different methods of payment?
A: No, each deposit is considered a new investment and our script automatically records it as a different transaction.

Q: Is my personal information safe ?
A: We won't share your personal information with others. We don't spam. For more information about personal information treatment, please refer to our Privacy Policy.

Q:Are you protected from DDoS attacks?
A:Yes, we are using the highest DDoS Protection in the industry with 100% uptime guarantee.

Q: Do you charge a fee for providing your investment services?
A: There is no fee charged if you use our services, we make money using your money.

Q: I made a deposit and there are still no funds active in transactions history. What should I do?
A: Please contact us through ticket system, remember to provide us your transaction details so we can help you as soon as possible.

Q: Do I need to invest if I want to start referring others and earn referral commissions?
A: Yes, you are required to have an active deposit at the time your referral does his deposit.

Q: In a case of emergency, how can I contact you?
A: If you have any technical problems or further questions, you are most welcome to contact us using our customer support section.

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